Refund policy

Changed your mind?
Tell us within 14 days of delivery by emailing returns@meowmanagement.com with your order number. Send the item back unworn, unwashed and in its original condition within a further 14 days, at your own cost. We'll refund you, including standard delivery, within 14 days of getting it back. Please check our size charts before you order.

Damaged, faulty or wrong item?
Email returns@meowmanagement.com with your order number and a photo. Tell us within 30 days of delivery and you can choose a free replacement or a full refund. You won't need to send the item back. If a fault appears after 30 days, still get in touch: your rights under the Consumer Rights Act 2015 still apply and we'll put it right in line with them. Refunds go to your original payment method within 14 days. This doesn't affect your statutory rights.

Lost or undelivered orders
If your tracking shows as "delivered" but you can't find the package, please check with neighbours, safe spots and your local delivery office first. If it's still missing, contact us and we'll open an investigation with the carrier.

Wrong address
We can't be responsible for orders sent to an incorrect, incomplete or old address given at checkout.

Contact us
Have a question about your order? Email us at returns@meowmanagement.com. We aim to reply within 1 to 2 business days.