Refund policy

All Meow Management products are custom printed-on-demand and made to order. Because each item is created uniquely for you, we are unable to accept returns or exchanges for change of mind, incorrect size selection, or buyer's remorse. Under UK/EU consumer protection laws, custom made-to-order items are exempt from standard statutory return windows. 

Please carefully consult our size charts before placing your order.

Damaged or Defective Items
If your order arrives damaged, defective, or with a clear print error, we will make it right. Please contact us at returns@meowmanagement.com within 14 days of delivery. Include your order number and a clear photograph showing the issue. We will arrange a free replacement immediately—there is no need to mail the faulty item back to us.

Wrong Item Received
If you receive the incorrect size, design, or colour compared to your receipt, contact us at returns@meowmanagement.com within 14 days with your order number and a photo of the item. We will ship out the correct product at no extra cost.

Lost or Undelivered Orders
If your tracking shows as "delivered" but you cannot locate the package, please check with neighbours, safe spots, and your local delivery sorting office first. If it remains missing, contact us and we will open an investigation with the carrier.

What We Cannot Refund
We cannot offer refunds, credits, or replacements for:
Incorrect size or colour choices made during checkout.
Orders where an incorrect, incomplete, or old shipping address was provided at checkout.
Items that are already processed or dispatched by our printing partners.
Contact Us
Have a question about your order? Email us at returns@meowmanagement.com. We aim to respond to all support queries within 1–2 business days.